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Learning&Training Specialist with German

Ideal Candidate:

  • Excellent knowledge of German language (spoken & written)
  • Minimum 1 year of experience in related process (training organization, training management)
  • Experiences in learning platforms or related planning tools (HR database)
  • Excellent knowledge of English language (spoken & written)
  • Basic finance knowledge
  • Customer service focus and strong interpersonal skills required
  • Reliability
  • Strong verbal/written skills and attention to detail.
  • Ability to consistently deliver high quality customer service in a professional manner
  • Taking initiative in a proactive manner to improve own and team work practices
  • Ability to develop and deliver oral and written communications which convey complex information in a simple, easily understandable manner
  • Ability to handle a variety of workloads with a high degree of accuracy,
  • Excellent knowledge of MS Office in particular Excel and PowerPoint
  • Happy to work self-dependent as well as in a intercultural team

Job Description:

  • Support resourcing tasks and transaction processes related to Learning & Training
  • Creates, schedules and reschedules training courses in the Learning Platform, books employees and provides evaluation forms
  • Communicates with the local HR Business Partner, internal and external vendors, register employees to trainings, runs the internal billing system and approves invoices issued by the training vendors in collaboration with budget owners as well as local purchasing department
  • Deals with the feedback provided by participants and trainers, informs local HR, managers and external vendors about the results
  • Processing, Maintenance and administration of data on trainings in the learning management systems
  • Organisation, monitoring and co-ordination of standard inhouse seminars for employees in Germany
  • Manages the training logistics (booking of hotels, training rooms, sending information to participants, billing information, etc) and takes care of data privacy of training participants
  • Process invoices and checks the invoices against orders
  • Answer training related questions of managers and employees, solves issues and problems
  • Manages the E-Learning trainings and Web Based Trainings in the Learning Management System (HR Suite, Global Teach or similar)
  • Cooperates with external vendors
  • Organize, update and maintain documents, records and files for training purposes
  • Analyze, summarize, compile and submit reports to the local HR and management
  • Supports delivery of reports to Business Partner’s, Manager and Competence Center Develop and promote training plan objectives and supervise the accomplishment of such objectives
  • Support by the preparation and contribution of presentations (PowerPoint)
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Online Editor / Content Manager

Are you familiar with the tasks and processes of an online editorial team? Do you speak German like your mother tongue? And would you like to be part of a team that manages the HR intranet for Deutsche Telekom? If your answers to all these questions are “Yes”, we would be happy to get to know you.

Your responsibilities would include:

  • Maintaining and creating content in German and English language for the high-reach internal HR portal of Deutsche Telekom.
  • Writing headlines and long copy for HR topics from travel booking to salary conditions to health offers.
  • Coordinating the content with the product managers and advising them on the best possible presentation of their content in the HR portal.
  • Monitoring, analyzing traffic and developing optimization measures.
  • Working closely with the rest of the team and the editorial board.
  • Managing various content suppliers.

What we expect from you:

  • You hold a degree in humanities, journalism or communication studies or have similar academic qualifications.
  • You have experience in online editing and SEO.
  • You have an excellent command of the German language and a very good knowledge of the English language.
  • It would be perfect if you already have some experience in dealing with customers on a German service line.
  • CMS, tracking tools and social media management are no secrets for you.
  • You can switch quickly without losing the overview.
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HR Customer Interaction Specialist with German

Responsibilities:

• Acts as a supporter of Human Resources Service for Compensation & Benefits, Travel, Time Management, Employment and Placement areas focusing on customer service;
• Consults customers by phone for all Human Resources products;
• Demonstrates concern and empathy in all customer interactions;
• Processes electronically written requests (email, chat, AMS, SAP)
• Registers, classifies and finalizes customer orders in the order management system (AMS) or forwards them to the back office departments;
• Maintains close cooperation with the team leader, as well as, with the back office departments;
• Maintains process information documentation and procedures in the knowledge management system;
• Tracks and processes issues and service quality complaints and escalates the issues following the escalation procedure;
• Answers employees, managers or candidates inquiries using the Knowledge tools and the Contact Center available system;
• Suggests methods to update, simplify and enhance processes, procedures and technologies.

Ideal Candidate:

  • Language skills: German fluent, English knowledge
  • Minimum – bachelor’s degree
  • Knowledge in handling IV-systems (AMS, SAP, MS-Office)
  • Customer care experience and the ability to consistently deliver high quality customer service in a professional manner
  • Working independently
  • Team player, customer-focused attitude, own initiative, listening skills

Benefits:

• Opportunities to grow & develop in a start-up environment,
• Dynamic and multicultural working environment
• Great training opportunities
• Motivational financial package
• Meal tickets
• Medical insurance

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