Jobs

• Answers employee, manager or candidate inquiries using the Knowledge tools and system available at the Front Office
• Forwards employee inquiries to Tier 2 specialists when specific, in-depth functional knowledge is required
• Completes simple Human Resources and Payroll related transactions
• Documents and follows up all employee inquiries, issues and transactions
• Recognizes unusual events or consistent problem areas and work with Team Lead to resolve
• Works as a team member focusing on customer service
• Suggests methods to update, simplify, and enhance processes, procedures, and technologies
• Assists with the implementation of programs, policies, and services provided by the HR Shared Service by acting as an employee’s first line of contact
• Performs review of Frequently Asked Questions to identify steps needed to answer customer inquiries

• Support resourcing tasks and transaction processes related to Learning & Training
• Creates, schedules and reschedules training courses in the Learning Platform, books employees and provides evaluation forms
• Communicates with the local HR Business Partner, internal and external vendors, register employees to trainings, runs the internal billing system and approves invoices issued by the training vendors in collaboration with budget owners as well as local purchasing department
• Deals with the feedback provided by participants and trainers, informs local HR, managers and external vendors about the results
• Processing, Maintenance and administration of data on trainings in the learning management systems
• Organisation, monitoring and co-ordination of standard inhouse seminars for employees in Germany
• Manages the training logistics (booking of hotels, training rooms, sending information to participants, billing information, etc) and takes care of data privacy of training participants
• Process invoices and checks the invoices against orders
• Answer training related questions of managers and employees, solves issues and problems
• Manages the E-Learning trainings and Web Based Trainings in the Learning Management System (HR Suite, Global Teach or similar)
• Cooperates with external vendors
• Organize, update and maintain documents, records and files for training purposes
• Analyze, summarize, compile and submit reports to the local HR and management
• Supports delivery of reports to Business Partner’s, Manager and Competence Center Develop and promote training plan objectives and supervise the accomplishment of such objectives
• Support by the preparation and contribution of presentations (PowerPoint)

• Maintaining and creating content in German and English language for the high-reach internal HR portal of Deutsche Telekom.
• Writing headlines and long copy for HR topics from travel booking to salary conditions to health offers.
• Coordinating the content with the product managers and advising them on the best possible presentation of their content in the HR portal.
• Monitoring, analyzing traffic and developing optimization measures.
• Working closely with the rest of the team and the editorial board.
• Managing various content suppliers.

• You hold a degree in humanities, journalism or communication studies or have similar academic qualifications.
• You have experience in online editing and SEO.
• You have an excellent command of the German language and a very good knowledge of the English language.
• It would be perfect if you already have some experience in dealing with customers on a German service line.
• CMS, tracking tools and social media management are no secrets for you.
• You can switch quickly without losing the overview.