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Learning&Training Specialist with German

Ideal Candidate:

  • Excellent knowledge of German language (spoken & written)
  • Minimum 1 year of experience in related process (training organization, training management)
  • Experiences in learning platforms or related planning tools (HR database)
  • Excellent knowledge of English language (spoken & written)
  • Basic finance knowledge
  • Customer service focus and strong interpersonal skills required
  • Reliability
  • Strong verbal/written skills and attention to detail.
  • Ability to consistently deliver high quality customer service in a professional manner
  • Taking initiative in a proactive manner to improve own and team work practices
  • Ability to develop and deliver oral and written communications which convey complex information in a simple, easily understandable manner
  • Ability to handle a variety of workloads with a high degree of accuracy,
  • Excellent knowledge of MS Office in particular Excel and PowerPoint
  • Happy to work self-dependent as well as in a intercultural team

Job Description:

  • Support resourcing tasks and transaction processes related to Learning & Training
  • Creates, schedules and reschedules training courses in the Learning Platform, books employees and provides evaluation forms
  • Communicates with the local HR Business Partner, internal and external vendors, register employees to trainings, runs the internal billing system and approves invoices issued by the training vendors in collaboration with budget owners as well as local purchasing department
  • Deals with the feedback provided by participants and trainers, informs local HR, managers and external vendors about the results
  • Processing, Maintenance and administration of data on trainings in the learning management systems
  • Organisation, monitoring and co-ordination of standard inhouse seminars for employees in Germany
  • Manages the training logistics (booking of hotels, training rooms, sending information to participants, billing information, etc) and takes care of data privacy of training participants
  • Process invoices and checks the invoices against orders
  • Answer training related questions of managers and employees, solves issues and problems
  • Manages the E-Learning trainings and Web Based Trainings in the Learning Management System (HR Suite, Global Teach or similar)
  • Cooperates with external vendors
  • Organize, update and maintain documents, records and files for training purposes
  • Analyze, summarize, compile and submit reports to the local HR and management
  • Supports delivery of reports to Business Partner’s, Manager and Competence Center Develop and promote training plan objectives and supervise the accomplishment of such objectives
  • Support by the preparation and contribution of presentations (PowerPoint)
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Team Leader

Ideal candidate:

  • Language skills: German fluent, English good knowledge;
  • Minimum a bachelor’s degree;
  • Human Resources experience (min. 3 years);
  • Management Experience (directly or in projects);
  • A broad understanding of the organizational structures of Deutsche Telekom and Deutsche Telekom Services Europe;
  • Ability to work independently;
  • Good ability to work as part of a team, engagement and personal initiative;
  • Maintaining an overview and handling severe work load;
  • Strong analytical and problem solving skills;
  • Strong verbal/written skills and attention to detail;
  • Ability to consistently deliver high quality customer service in a professional manner;
  • Taking initiative in a proactive manner to improve own and team work practices.

Job description:

  • Professional and disciplinary management of the assigned employees incl. all common employee tools;
  • Close cooperation with managers of other teams as well as with departments of the back office and production support;
  • Ensure service levels of own team;
  • Taking over escalation talks;
  • Preparation of reports and key figures;
  • Daily steering and prioritization of orders to be done;
  • Operational support – project work;
  • Team coaching, motivating, mentoring;
  • Coordinates and distributes the work of the team and defines team priorities;
  • Ensures resource planning (back up, holidays);
  • Supports team in identification of unusual events or consistent problem areas and in issue resolution;
  • Promotes team work focusing on customer service.

What do we offer you?

  • A great place to develop your career, challenging tasks, dynamic and intercultural working environment
  • Great training opportunities within a multinational company
  • Motivational financial package
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HR Customer Interaction Specialist with German

Responsibilities:

• Acts as a supporter of Human Resources Service for Compensation & Benefits, Travel, Time Management, Employment and Placement areas focusing on customer service;
• Consults customers by phone for all Human Resources products;
• Demonstrates concern and empathy in all customer interactions;
• Processes electronically written requests (email, chat, AMS, SAP)
• Registers, classifies and finalizes customer orders in the order management system (AMS) or forwards them to the back office departments;
• Maintains close cooperation with the team leader, as well as, with the back office departments;
• Maintains process information documentation and procedures in the knowledge management system;
• Tracks and processes issues and service quality complaints and escalates the issues following the escalation procedure;
• Answers employees, managers or candidates inquiries using the Knowledge tools and the Contact Center available system;
• Suggests methods to update, simplify and enhance processes, procedures and technologies.

Ideal Candidate:

  • Language skills: German fluent, English knowledge
  • Minimum – bachelor’s degree
  • Knowledge in handling IV-systems (AMS, SAP, MS-Office)
  • Customer care experience and the ability to consistently deliver high quality customer service in a professional manner
  • Working independently
  • Team player, customer-focused attitude, own initiative, listening skills

Benefits:

• Opportunities to grow & develop in a start-up environment,
• Dynamic and multicultural working environment
• Great training opportunities
• Motivational financial package
• Meal tickets
• Medical insurance

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