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Online Editor with German

Are you familiar with the tasks and processes of an online editorial team? Do you speak German like your mother tongue? And would you like to be part of a team that manages the HR intranet for Deutsche Telekom? If your answers to all these questions are “Yes”, we would be happy to get to know you.

Your responsibilities would include:

  • Maintaining and creating content in German and English language for the high-reach internal HR portal of Deutsche Telekom.
  • Writing headlines and long copy for HR topics from travel booking to salary conditions to health offers.
  • Coordinating the content with the product managers and advising them on the best possible presentation of their content in the HR portal.
  • Monitoring, analyzing traffic and developing optimization measures.
  • Working closely with the rest of the team and the editorial board.
  • Managing various content suppliers

What we expect from you:

  • You hold a degree in humanities, journalism or communication studies or have similar academic qualifications.
  • You have experience in online editing and SEO.
  • You have an excellent command of the German language and a very good knowledge of the English language.
  • It would be perfect if you already have some experience in dealing with customers on a German service line.
  • CMS, tracking tools and social media management are no secrets for you.
  • You can switch quickly without losing the overview.
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Team Leader

Ideal candidate:

  • Language skills: German fluent, English good knowledge;
  • Minimum a bachelor’s degree;
  • Human Resources experience (min. 3 years);
  • Management Experience (directly or in projects);
  • A broad understanding of the organizational structures of Deutsche Telekom and Deutsche Telekom Services Europe;
  • Ability to work independently;
  • Good ability to work as part of a team, engagement and personal initiative;
  • Maintaining an overview and handling severe work load;
  • Strong analytical and problem solving skills;
  • Strong verbal/written skills and attention to detail;
  • Ability to consistently deliver high quality customer service in a professional manner;
  • Taking initiative in a proactive manner to improve own and team work practices.

Job description:

  • Professional and disciplinary management of the assigned employees incl. all common employee tools;
  • Close cooperation with managers of other teams as well as with departments of the back office and production support;
  • Ensure service levels of own team;
  • Taking over escalation talks;
  • Preparation of reports and key figures;
  • Daily steering and prioritization of orders to be done;
  • Operational support – project work;
  • Team coaching, motivating, mentoring;
  • Coordinates and distributes the work of the team and defines team priorities;
  • Ensures resource planning (back up, holidays);
  • Supports team in identification of unusual events or consistent problem areas and in issue resolution;
  • Promotes team work focusing on customer service.

What do we offer you?

  • A great place to develop your career, challenging tasks, dynamic and intercultural working environment
  • Great training opportunities within a multinational company
  • Motivational financial package
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HR Customer Interaction Specialist with German

Responsibilities:

• Acts as a supporter of Human Resources Service for Compensation & Benefits, Travel, Time Management, Employment and Placement areas focusing on customer service;
• Consults customers by phone for all Human Resources products;
• Demonstrates concern and empathy in all customer interactions;
• Processes electronically written requests (email, chat, AMS, SAP)
• Registers, classifies and finalizes customer orders in the order management system (AMS) or forwards them to the back office departments;
• Maintains close cooperation with the team leader, as well as, with the back office departments;
• Maintains process information documentation and procedures in the knowledge management system;
• Tracks and processes issues and service quality complaints and escalates the issues following the escalation procedure;
• Answers employees, managers or candidates inquiries using the Knowledge tools and the Contact Center available system;
• Suggests methods to update, simplify and enhance processes, procedures and technologies.

Ideal Candidate:

  • Language skills: German fluent, English knowledge
  • Minimum – bachelor’s degree
  • Knowledge in handling IV-systems (AMS, SAP, MS-Office)
  • Customer care experience and the ability to consistently deliver high quality customer service in a professional manner
  • Working independently
  • Team player, customer-focused attitude, own initiative, listening skills

Benefits:

• Opportunities to grow & develop in a start-up environment,
• Dynamic and multicultural working environment
• Great training opportunities
• Motivational financial package
• Meal tickets
• Medical insurance

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