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Localization & Assignment Expert

The Global Employment Center (GLA) is responsible for all temporary (from 3 month up to 5 years) staff assignments of Deutsche Telekom Group worldwide and supports additionally localization processes of new hires from abroad.

Key Responsibilities:

  • Operational tasks in assigned subjects of administrative Human Resource activities;
  • Capturing of data, information and verifications;
  • Prepare, record and communicate information;
  • Consult and support employees and managers during the process;
  • Support for work and residence permits;
  • Preparing notifications for foreign health and accident insurances;
  • Supporting cost allocation processes to domestic and foreign clients;
  • Preparation and creation of reports;
  • Suggests methods to update, simplify, and enhance processes, procedures and technologies and support implementation.

Skills required:

  • Work experience in HR, preferably in the international environment;
  • Fluent in English;
  • Knowledge in handling IV-systems (SAP/HR, MS-Office);
  • Motivation for working in an international team and a dynamic environment;
  • Flexibility in working independently and within a team;
  • Customer service focus and strong interpersonal skills required;
  • Demonstrated ability to provide superior customer service;
  • Ability to consistently deliver high quality customer service in a professional manner.

Benefits:

  • Opportunities to grow & develop in a start-up environment;
  • Dynamic and multicultural working environment;
  • Great training opportunities;
  • Motivational financial package;
  • Meal tickets;
  • Medical insurance.
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HR Customer Interaction Specialist with German

Responsibilities:

• Acts as a supporter of Human Resources Service for Compensation & Benefits, Travel, Time Management, Employment and Placement areas focusing on customer service;
• Consults customers by phone for all Human Resources products;
• Demonstrates concern and empathy in all customer interactions;
• Processes electronically written requests (email, chat, AMS, SAP)
• Registers, classifies and finalizes customer orders in the order management system (AMS) or forwards them to the back office departments;
• Maintains close cooperation with the team leader, as well as, with the back office departments;
• Maintains process information documentation and procedures in the knowledge management system;
• Tracks and processes issues and service quality complaints and escalates the issues following the escalation procedure;
• Answers employees, managers or candidates inquiries using the Knowledge tools and the Contact Center available system;
• Suggests methods to update, simplify and enhance processes, procedures and technologies.

Ideal Candidate:

  • Language skills: German fluent, English knowledge
  • Minimum – bachelor’s degree
  • Knowledge in handling IV-systems (AMS, SAP, MS-Office)
  • Customer care experience and the ability to consistently deliver high quality customer service in a professional manner
  • Working independently
  • Team player, customer-focused attitude, own initiative, listening skills

Benefits:

• Opportunities to grow & develop in a start-up environment,
• Dynamic and multicultural working environment
• Great training opportunities
• Motivational financial package
• Meal tickets
• Medical insurance

Apply Now
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HR Specialist with Greek

Ideal Candidate:

• Advanced Greek language knowledge (oral and written)
• Customer service focus and strong interpersonal skills required
• Listening skills, reliability
• Strong analytical and problem solving skills
• Strong verbal/written skills and attention to detail
• Ability to consistently deliver high quality customer service in a professional manner
• Taking initiative in a proactive manner to improve own and team work practices

Job Description:

  • Answers employee, manager or candidate inquiries using the Knowledge tools and system available at the Front Office
  • Forwards employee inquiries to Tier 2 specialists when specific, in-depth functional knowledge is required
  • Completes simple Human Resources and Payroll related transactions
  • Documents and follows up all employee inquiries, issues and transactions
  • Recognizes unusual events or consistent problem areas and work with Team Lead to resolve
  • Works as a team member focusing on customer service
  • Suggests methods to update, simplify, and enhance processes, procedures, and technologies
  • Assists with the implementation of programs, policies, and services provided by the HR Shared Service by acting as an employee’s first line of contact
  • Performs review of Frequently Asked Questions to identify steps needed to answer customer inquiries
  • Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements

Benefits:

  • Motivational financial package
  • Meal tickets
  • Medical insurance
  • Opportunities to grow and develop in a start-up environment
  • Dynamic and multicultural working environment
  • Great training opportunities
  • Transportation
Apply Now
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