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Remote Online Editor with German

Are you familiar with the tasks and processes of a content management system and an editorial team? Do you speak German at a native level (C1/C2)? And would you like to be part of a team that manages the HR intranet for Deutsche Telekom? If yes, we would be very happy to get to know you.

Your responsibilities would include:

  • Maintaining and creating content in German and English according to the editorial style guide for the high-reach internal HR portal of Deutsche Telekom.
  • Coordinating the content with the product managers and advising them on the best possible presentation of their content in the HR portal.
  • Writing German and English headlines and long copy for HR topics: from travel booking to salary conditions to health offers.
  • Monitoring, analyzing traffic and developing optimization measures.
  • Working closely with the rest of the team and the editorial board.

You are the perfect candidate if:

  • You hold a degree in communication, journalism or languages or have similar academic qualifications.
  • You have several years of experience with a content management system, preferably with CoreMedia
  • You have an excellent command of the German language and a very good knowledge of the English language.
  • You have experience in writing German and English long copy, such as online editing and SEO.
  • You already have some experience in dealing with customers on a German service line.
  • Tracking tools and social media management are no secrets for you.
  • You can switch quickly between topics without losing the overview.
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Localization & Assignment Expert

The Global Employment Center (GLA) is responsible for all temporary (from 3 month up to 5 years) staff assignments of Deutsche Telekom Group worldwide and supports additionally localization processes of new hires from abroad.

Key Responsibilities:

  • Operational tasks in assigned subjects of administrative Human Resource activities;
  • Capturing of data, information and verifications;
  • Prepare, record and communicate information;
  • Consult and support employees and managers during the process;
  • Support for work and residence permits;
  • Preparing notifications for foreign health and accident insurances;
  • Supporting cost allocation processes to domestic and foreign clients;
  • Preparation and creation of reports;
  • Suggests methods to update, simplify, and enhance processes, procedures and technologies and support implementation.

Skills required:

  • Work experience in HR, preferably in the international environment;
  • Fluent in English;
  • Knowledge in handling IV-systems (SAP/HR, MS-Office);
  • Motivation for working in an international team and a dynamic environment;
  • Flexibility in working independently and within a team;
  • Customer service focus and strong interpersonal skills required;
  • Demonstrated ability to provide superior customer service;
  • Ability to consistently deliver high quality customer service in a professional manner.

Benefits:

  • Opportunities to grow & develop in a start-up environment;
  • Dynamic and multicultural working environment;
  • Great training opportunities;
  • Motivational financial package;
  • Meal tickets;
  • Medical insurance.
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HR Customer Interaction Specialist with German

Responsibilities:

• Acts as a supporter of Human Resources Service for Compensation & Benefits, Travel, Time Management, Employment and Placement areas focusing on customer service;
• Consults customers by phone for all Human Resources products;
• Demonstrates concern and empathy in all customer interactions;
• Processes electronically written requests (email, chat, AMS, SAP)
• Registers, classifies and finalizes customer orders in the order management system (AMS) or forwards them to the back office departments;
• Maintains close cooperation with the team leader, as well as, with the back office departments;
• Maintains process information documentation and procedures in the knowledge management system;
• Tracks and processes issues and service quality complaints and escalates the issues following the escalation procedure;
• Answers employees, managers or candidates inquiries using the Knowledge tools and the Contact Center available system;
• Suggests methods to update, simplify and enhance processes, procedures and technologies.

Ideal Candidate:

  • Language skills: German fluent, English knowledge
  • Minimum – bachelor’s degree
  • Knowledge in handling IV-systems (AMS, SAP, MS-Office)
  • Customer care experience and the ability to consistently deliver high quality customer service in a professional manner
  • Working independently
  • Team player, customer-focused attitude, own initiative, listening skills

Benefits:

• Opportunities to grow & develop in a start-up environment,
• Dynamic and multicultural working environment
• Great training opportunities
• Motivational financial package
• Meal tickets
• Medical insurance

Apply Now
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