Responsibilities:
• Acts as a supporter of Human Resources Service for Compensation & Benefits, Travel, Time Management, Employment and Placement areas focusing on customer service;
• Consults customers by phone for all Human Resources products;
• Demonstrates concern and empathy in all customer interactions;
• Processes electronically written requests (email, chat, AMS, SAP)
• Registers, classifies and finalizes customer orders in the order management system (AMS) or forwards them to the back office departments;
• Maintains close cooperation with the team leader, as well as, with the back office departments;
• Maintains process information documentation and procedures in the knowledge management system;
• Tracks and processes issues and service quality complaints and escalates the issues following the escalation procedure;
• Answers employees, managers or candidates inquiries using the Knowledge tools and the Contact Center available system;
• Suggests methods to update, simplify and enhance processes, procedures and technologies.
Ideal Candidate:
- Language skills: German fluent, English knowledge
- Minimum – bachelor’s degree
- Knowledge in handling IV-systems (AMS, SAP, MS-Office)
- Customer care experience and the ability to consistently deliver high quality customer service in a professional manner
- Working independently
- Team player, customer-focused attitude, own initiative, listening skills
Benefits:
• Opportunities to grow & develop in a start-up environment,
• Dynamic and multicultural working environment
• Great training opportunities
• Motivational financial package
• Meal tickets
• Medical insurance
