Team Leader

Ideal candidate:

  • Language skills: German fluent, English good knowledge;
  • Minimum a bachelor’s degree;
  • Human Resources experience (min. 3 years);
  • Management Experience (directly or in projects);
  • A broad understanding of the organizational structures of Deutsche Telekom and Deutsche Telekom Services Europe;
  • Ability to work independently;
  • Good ability to work as part of a team, engagement and personal initiative;
  • Maintaining an overview and handling severe work load;
  • Strong analytical and problem solving skills;
  • Strong verbal/written skills and attention to detail;
  • Ability to consistently deliver high quality customer service in a professional manner;
  • Taking initiative in a proactive manner to improve own and team work practices.

Job description:

  • Professional and disciplinary management of the assigned employees incl. all common employee tools;
  • Close cooperation with managers of other teams as well as with departments of the back office and production support;
  • Ensure service levels of own team;
  • Taking over escalation talks;
  • Preparation of reports and key figures;
  • Daily steering and prioritization of orders to be done;
  • Operational support – project work;
  • Team coaching, motivating, mentoring;
  • Coordinates and distributes the work of the team and defines team priorities;
  • Ensures resource planning (back up, holidays);
  • Supports team in identification of unusual events or consistent problem areas and in issue resolution;
  • Promotes team work focusing on customer service.

What do we offer you?

  • A great place to develop your career, challenging tasks, dynamic and intercultural working environment
  • Great training opportunities within a multinational company
  • Motivational financial package